Customer Service / Document Staff
Join PT Cnl Logistics Indonesia as a Customer Service / Document Staff and play a pivotal role in supporting our export-import operations. This position is ideal for detail-oriented professionals who thrive in a fast-paced logistics environment. You will ensure smooth and efficient communication with clients, handle documentation, and manage data to streamline our logistics processes. Based in Bekasi, Jawa Barat, this role offers a dynamic work setting with opportunities for growth and development.
As a Customer Service / Document Staff at PT Cnl Logistics Indonesia, you will be the first point of contact for our clients, providing exceptional customer service and resolving any issues promptly. You will also be responsible for maintaining and updating our client database, ensuring all information is accurate and up-to-date. This role requires a strong attention to detail, excellent communication skills, and the ability to work efficiently under pressure.
📋 Tanggung Jawab Pekerjaan
- Provide excellent customer service to clients, answering inquiries and resolving issues promptly.
- Handle and process export-import documentation, ensuring accuracy and compliance with regulations.
- Maintain and update client databases, ensuring all information is accurate and up-to-date.
- Coordinate with internal teams to ensure smooth and efficient logistics operations.
- Assist in the preparation and organization of shipping documents, including invoices, bills of lading, and commercial invoices.
- Monitor and report on key performance indicators (KPIs) related to customer service and documentation processes.
- Stay updated with industry trends and best practices in logistics and customer service.
- Participate in team meetings and contribute to continuous improvement initiatives.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Minimum 2 years of experience in customer service or document processing in a logistics or related industry.
- Strong attention to detail and excellent organizational skills.
- Proficiency in Microsoft Office Suite, particularly Excel and Word.
- Fluency in English and Bahasa Indonesia.
- Ability to work efficiently under pressure and meet tight deadlines.
- Good communication and interpersonal skills.
- Valid SIM (Surat Izin Mengemudi) and willingness to travel.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang