Senior Business Analyst - Client Fulfilment & Change Management

Macquarie Group · 📍 Jakarta, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 30000000 - 50000000
Macquarie Group is seeking a highly skilled and experienced Senior Business Analyst to join our Client Fulfilment & Change Management team in Jakarta. In this role, you will play a crucial part in ensuring our clients' needs are met efficiently and effectively. You will be responsible for analyzing business processes, identifying areas for improvement, and implementing solutions that drive operational excellence.

📋 Tanggung Jawab Pekerjaan

Analyze client requirements and translate them into actionable business solutions.,Lead and manage change management initiatives to ensure successful implementation of new processes and systems.,Develop and maintain business process documentation, including flowcharts, process maps, and standard operating procedures.,Collaborate with cross-functional teams to identify and resolve business issues.,Provide business analysis support to project teams, ensuring alignment with business objectives.,Monitor and report on key performance indicators (KPIs) related to client fulfilment and change management.,Stay updated with industry trends and best practices in business analysis and change management.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Information Technology, or a related field.,5+ years of experience in business analysis or a related role.,Strong understanding of change management principles and practices.,Proficient in business analysis tools and techniques, including process modeling and data analysis.,Excellent communication and interpersonal skills.,Ability to work independently and as part of a team.,Familiarity with financial services industry is a plus.

🛠️ Keahlian

Business Process Modeling (BPM)Change ManagementData AnalysisProject ManagementStakeholder ManagementProcess ImprovementFinancial Services Knowledge
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